1. Booking
A reservation is binding if the landlord has confirmed a booking request.

2. Arrival and Departure
Upon arrival, an individual briefing is done by our staff.
We need the data of all persons who will be staying in ZAZA APARTMENT. These data will be stored until departure for insurance reasons and is not disclosed to third parties.
The ZAZA APARTMENT stands on the day of arrival from 3pm.
On departure day we ask our guests to 12pm , the handover of the keys as well as a decrease Apartment to agree with one of our employees.

3. Payment
After confirmation of the booking by the landlord , the guest will have to an advance payment within 8 days amounting to 25 % of the total price for that period. The balance must be paid by the guest on arrival and can be done directly with the landlord in the form of card payment ( credit / debit ) or cash .

4. Cancellation Policy
The guest can withdraw at any time prior to departure from the reservation. The cancellation is made in writing . The deposit of 25 % of the total amount will then be deducted in each case. Up to 48 hours prior to departure there are no further cancellation costs. In case of late cancellation or no-show an additional 50 % of the total price will be charged .

5. Liability
All guests are liable for any damages to the ZAZA Apartment by himself, there guests or any persons they are responsible for . If you lose your apartment key a fee of 50,00 € will be charged. The ZAZA Apartment liable for the accuracy of the object description and the proper provision of the contracted service.

6. Pets
Pets are allowed only after consultation with the owner.

7. Cleaning
The final cleaning is done by the landlord. The costs are known to the guest.

8. Smoking
The ZAZA apartment is a Non smoking - apartment.

9. Jurisdiction and Performance
Court of jurisdiction is Berlin, Germany.
By booking completion you agree withour terms and conditions.

We are looking forward to your stay at ZAZA apartment.


print termes & conditions (pdf)